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If you’re considering taking out student loans or refinancing your student loan debt at a lower interest rate, you’re probably aware that there are many lenders competing for your business.

One advantage of using the Credible marketplace to request personalized rates from multiple lenders is that we’ve vetted each of our partner lenders for legal compliance and financial stability, breadth of product coverage, product attributes, and customer experience.

But who’s vetting Credible? We’re glad you asked, because we’ve helped thousands of people evaluate their options for taking on and managing educational debt, and we’re proud of what those people are saying at sites like BBB.org and Trustpilot.com about the services we provide.

These overwhelmingly positive client reviews speak to:

  • Our commitment to delivering fair and unbiased solutions in online lending by providing choice and transparency through a multi-lender marketplace platform.
  • The continuous work that goes into improving our website to make it easier for you to evaluate your choices and make smart decisions. 
  • The support provided by our client success team, who are available to help resolve your questions and issues over the phone and website chat, or through email.

What reviewers say about Credible

Credible has been accredited by the Better Business Bureau since October 2015, maintaining an A+ rating. The unfiltered, verified customer reviews left by Credible users at BBB.org describe a website that’s “very easy to navigate” with “excellent” communication from Credible’s client success team. Users talk about our “no hassle” process.

“They were very easy to work with and quick to respond to questions and calls,” reads one typical comment about Credible’s customer support.

But no matter how easy or convenient a process is, the ultimate test is the path that it leads you down. You should have all the information you need to make an informed decision, rather than being steered down a path that leads to regrets.

That’s why reviews like this are particularly notable:

“Credible helped me through my student loan refinance from start to finish,” a BBB.org reviewer said. “Credible helped me look at different offers and options I had, line me up with an honest loan company, and successfully transition my loans over.”

Thanks to our relationships with credit bureaus, you can evaluate our partner lenders’ offerings without affecting your credit score, or sharing your personal information during the shopping stage of the process. That’s something you can’t say about student loan comparison sites that make their money by simply displaying a range of rates you might qualify for, and referring you to a lender’s website.

Savings on student loans can be ‘life-changing event’

We’ve crunched some numbers, and can tell you borrowers who set out to refinance their student loan debt through the Credible platform with the goal of reducing their interest rate, loan term and total amount repaid can expect to save nearly $19,000 over the life of their loan. Some save considerably more and, for many of our users, it’s a life-changing event.

“It would not be an overstatement to say that Credible changed my life,” said another BBB.org reviewer. “I am no longer burdened by a student loan with a bloated interest rate, one that was going to take me 10+ years to pay off: instead, I am looking at a less-than 5-year payoff, and am able to save for a home and a future family to the tune of more than $5,000.

“The best part of going through Credible was how many options I was given to refinance my loan. Credible was also the only option I had for my particular type of loan; I had searched online for years before finding them.”

Head over to Trustpilot, and you’ll see more of the same — dozens of reviews raving about the speed and simplicity of Credible’s process, and the impact that the savings borrowers will realize will have on their lives.

“The online application was simple to use and customer service answered any questions we had about the process,” said one recent Trustpilot reviewer. “With the lower interest rate we will save about $3,000 over the next three years.”

Our transparent, consumer-centric approach explains why Credible has earned the exclusive endorsement of more than 100 partner organizations, including the American Medical Association, the American Veterinary Medical Association, the American Pharmacists Association, the American Psychiatric Association, NerdWallet, the University of Maryland Alumni Association, the Georgia Tech Alumni Association, the Texas Tech Alumni Association and the University of Minnesota Alumni Association.

As we point out in the educational material and guides we publish on our blog, private student loans and student loan refinancing aren’t always the right solution. It’s up to you to evaluate your options and decide what makes sense for your own unique situation.

Whatever decision you make, our goal is to be a resource to you and provide something of value to everyone who comes to Credible.com. While our clients say we’ve served them well, we’ll never stop striving to be better.

Credible is a multi-lender marketplace that allows borrowers to get personalized rates and compare loans from vetted lenders, without affecting their credit scores.