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What is a Payoff Statement?

Credible Staff

A payoff statement is a document that your current lender prepares to let our refinancing partner lenders know your current student loan balance.

With this document, our partner lenders will be able to to payoff your balance with your current lender. The payoff statement needs to include: your full name, account number, payoff amount, payoff date, and the payoff address.

Each lender has a different method for providing a payoff statement, and this information can only be requested by the borrower.

Below we have listed the different ways to get a payoff statement for several common lenders:

American Education Services (AES)

  1. Log in at https://login.aessuccess.org/accountAccess/index.cfm
  2. Go to the “Account Summary”
  3. Select “Payments & Billing”
  4. Select “Loan Payoff” in the leftmost column
  5. Select the loan that you want to request a payoff for
  6. Select the 30-day payoff date from today’s date
  7. Select “Request A Payoff Amount” to calculate your payoff amount
  8. Repeat this for each individual loan
  9. Save a print version of each page

Discover Student Loans

  1. Log in at https://www.discover.com/student-loans/
  2. Go to “Account Details”
  3. Save a print version of this page with a thirty day payoff balance for each loan
  4. Alternatively, you can call Discover Student Loans at 1-800-788-3368

EDSF/EdFinancial

  1. Log in at https://edfinancial.myloanmanager.com/Login.aspx
  2. Go to the “Account Snapshot”
  3. Click on the “View Payoff Details” tab next to your “Outstanding Balance”
  4. Under “Select Number of Days”, select the 30-day payoff date from today’s date
  5. Save a print version of this page

ESCI

  1. Log in at https://borrower.ecsi.net/
  2. Select the “Balance and Billing” tab
  3. Click on “Current Account Balance”
  4. Add up the two dollar amounts listed under the “Current Balance” and “Current Interest” tabs. The sum of these two dollar amounts is your payoff amount.
  5. Save a print version of this page

Federal Loan Servicing

  1. Log in at https://accountaccess.myfedloan.org
  2. Go to the “Account Summary”
  3. Select “Payments & Billing”
  4. Select “Loan Payoff” in the leftmost column
  5. Select the loan that you want to request a payoff for
  6. Select the 30-day payoff date from today’s date
  7. Select “Request A Payoff Amount” to calculate your payoff amount
  8. Repeat this for each individual loan
  9. Save a print version of each page

Granite State Management

  1. Call 1-888-556-0022 and request a thirty day payoff statement to be emailed to you.

Great Lakes

  1. Go to https://www.mygreatlakes.org/.
  2. Click on the “Log In” button.
  3. Enter your personal user ID and click the “Continue”
  4. Enter your PIN number and click “Continue”
  5. Enter your personal Password and click “Continue”
  6. Select “Payments” in the top navigation bar, and then click on the first option in the dropdown menu titled “Manage Payments”
  7. Click on “Calculate Payoff Amount”
  8. Use the “Choose Payoff Date” field to select the number of days needed from today and click the “Calculate” button
  9. Your 30-day payoff amount is shown below
  10. Save a print version of this page

Missouri Higher Education Loan Authority (MOHELA)

  1. Log in at https://www.mohela.com/default.aspx
  2. Click “Resources”
  3. Go to the “Pay-off Calculator”
  4. Enter the date for the payoff amount
  5. Save a print version of this page

National Education Servicing (NES)

  1. Log in at https://www.nationaled.net/
  2. under the demographic information tab on the account page, there payoff amount calculator
  3. Enter “30 days” in the calculator to get your payoff amount
  4. Save a print version of this page

Navient

  1. Call 1-888-272-5543 with your account number ready.
  2. Request a thirty day payoff statement to be emailed to you.

Nelnet

  1. Call Nelnet at 888-486-4722 with your account number ready
  2. Request a thirty day payoff statement and a loan summary with your complete account numbers.

Sallie Mae

  1. Log in at https://www.salliemae.com/
  2. Select the loan that you would like a payoff quote for. You will be directed to the “Loan Details” page.
  3. At the bottom of “Loan Details” page, select the Loan Payoff Calculator link
  4. Enter the date for the amount of time a payoff is needed the calculator
  5. Click “Calculate” to generate your payoff amount which is valid for the the designated time period
  6. If you have questions or need assistance obtaining your payoff amount, you can contact Sallie Mae at 800-472-5543

University Accounting Services (UAS)

  1. Call 800-999-6227 and Have your Social Security number and zip code ready.
  2. Press three to speak with a customer service representative.
  3. Request a thirty day payoff statement to be emailed to you.

Tru Student

  1. Call customer service at (866) 869-1592 and have your social security number or account number ready.
  2. Request a thirty day payoff statement to be emailed to you.

If you have any trouble obtaining a payoff statement, please reach out to our client success team at 866-540-6005 or support@credible.com.

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