How we collect and use information
Information you provide us directly
The information we collect from you will vary depending on the product or service requested. We may ask for certain information such as your username, first and last name, birth date, telephone number, email address, college or university, year of graduation, course of study, outstanding loan balances, social security number, income, employment history and other details related to your financial situation when you register for a Credible account, submit a Pre-qualification request or Offer Request or if you correspond with us. We may collect information that you voluntarily provide to us when using the Service. All of the information that we collect from you directly is clearly identified in the forms which appear throughout the Service, either online or communicated through our customer service representatives.
We may also collect and store information that you provide to us about other people (such as co-signers), including their first and last name, address, telephone number, birth date, email address, and social security number and other information that is clearly identified in the forms which appear throughout the Service, either online or communicated through our customer service representatives.
We may also retain any messages you send through the Service, customer service correspondence, and may collect information you provide in User Content you post to the Service.
We use this information to operate, maintain and provide to you the features and functionality of the Service. This may include customization and tailoring the Service features according to the information that you provide as well as measures to expand the accessibility and functionality of the Service.
We may directly collect analytics data, or use third party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log file information
Log file information is automatically reported by your browser each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information
When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
Commercial and marketing communications
We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.
Use of certain service type information we collect about you
Sharing of your information
We will not rent or sell your information to third parties outside Credible and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
Who we may share your information with
We may share your information with Providers for the purpose of providing the Service to you such that they may provide you with information about Offers and other products and services they offer. If you sign up for a promotion, register a Credible account, submit a Pre-qualification request, Offer Request, or enroll in a service with a Provider, we may provide information that you have provided to us to Providers. Those Providers will be given limited access to your information as is reasonably necessary to deliver the Service.
You understand that Providers may keep your information that relates to any submission of information that you may make through using the Service and any other information provided by Credible in the processing of any submission of information, whether or not you are qualified for an Offer from that Provider. You agree to notify any particular Provider directly if you no longer want to them to keep your information.
You agree that when you nominate a co-signer, that Credible may share Provider responses and/or Offers relating to your submission with your nominated co-signer.
We may also share your information with other parties, such as third party service providers, who assist in the completion of your information and/or verification of your identity. This may include (but is not limited to); credit bureaus, service providers that provide access to your existing accounts (at your request), your school, and other parties involved in the Pre-qualification and Offer Request processes.
Who you may choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. We are not responsible for the personally identifiable information that you choose to submit in your User Content.
What happens in the event of a change of control
We may buy or sell/divest/transfer Credible (including any shares in Credible), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of Credible.
Instances where we are required to share your information
Credible will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) exercise or protect the rights, property, or personal safety of Credible, our Users or others.
Sharing certain service type information we collect about you
We may share certain service type information, including information obtained through tools such as cookies, log files, and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with Providers for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
Ads on Credible
Please note that an advertiser may ask Credible to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, Credible determines the target audience and Credible serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
How we store and protect your information
Storage and processing
Keeping your information safe
Credible cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Credible, at all times. However, Credible cannot ensure or warrant the security of any information you transmit to Credible or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Credible is not responsible for the functionality or security measures of any third party or Provider.
No system can be completely secure. Although we take steps to secure your information, we provide no warranties, nor should you expect, that your information will always remain secure. Users should also take care with how they handle and disclose their information. Please refer to the Federal Trade Commission’s website for information about how to protect yourself against identity theft at www.ftc.gov/news-events/media-resources/identity-theft-and-data-security.
To find out more about Credible’s security measures, visit www.credible.com/security
Compromise of information
In the event that any information under our control is compromised as a result of a breach of security, Credible will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your choices about your information
You control your account information and settings
If you choose to set up a profile, you may update your account information and email-communication preferences at any time by logging into your account and changing your profile settings. You can also contact us at firstname.lastname@example.org to change your preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, and technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at email@example.com.
Opting out of collection of your information for Tracking / Advertising
Please refer to your browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Note that disabling cookies and/or other tracking tools prevents Credible or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. Instructions about how to opt out of third-party consumer tracking can be found at this link https://allaboutdnt.com/
If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at firstname.lastname@example.org.
How long we keep your User Content
Following termination or deactivation of your User account, Credible may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes. In certain circumstances, we will be required by Federal and State regulations to store various information. In order to comply with those requirements, we may be unable to delete your information from our database until the expiration of the applicable period.
Credible does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
Links to other web sites and services
Your California Privacy Rights
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits Users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to:
Online Privacy Coordinator
Credible Labs Inc.
101 Green Street, Floor 2
San Francisco, CA 94111
How to contact us
Last updated November 3, 2016