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Overview

Credible helps you find the best offer to refinance your student loans. By completing our brief one-page form and allowing us permission to perform a “soft" credit inquiry, we are able to instantly provide you with a dashboard of prequalified rates from multiple lenders to compare side-by-side based on a number of important criteria, including total repayment amount, APR, and monthly payment.

This soft credit inquiry does not harm your credit score, and will allow us to compare your personal and financial history against criteria provided to us by our multiple partner lenders.

If you see a prequalified rate you would like to proceed with, you can complete our more detailed form that will be sent to the lender so that they may consider you for an offer. From there, you then complete the final step of the refinancing process by verifying your information directly with the lender.

You must be a US Citizen or permanent resident, aged 18 or over, with more than $5,000 of student loan debt. At this time, borrowers currently enrolled in a degree or other educational program are not eligible to use our service.

Yes, borrowers with eligible student loans who did not graduate and are no longer in school can use Credible. Please include as much information about your degree program as possible.

Unfortunately our refinancing service is currently only available to US Citizens and permanent residents with a permanent address in the United States. If you are a US Citizen or permanent resident temporarily living abroad due to work or travel, but maintain a permanent address in the United States, please provide your US address.

If you are not a permanent resident or US Citizen, or if you live outside of the United States, we encourage you to create an account and send an email to support@credible.com to notify us that you are interested in refinancing. We hope to be able to serve you soon and we will contact you as soon as we can.

Our partner lenders will accept both federal and private loans used to finance an education, including Parent PLUS loans, provided that you are either the primary borrower or co-signer on each of the loans you are seeking to refinance. If you are refinancing federal loans, please be aware of the federal benefits that may not transfer to private lenders when you refinance. Please review our FAQ below that covers loss of federal benefits in greater detail.

In general, if your loans are currently in deferment or forbearance, they will not be eligible for refinancing. Lenders typically require repayment to begin immediately following the disbursement of the new loan.

Nothing! Using our service is completely free.

You can find out more by reading our Terms of Use.

Finding your rate

All information that you provide (including your income and housing expenses) should pertain only to you as an individual, even if you are married. For example, for the housing payment, if you pay half of the monthly bill, only include your share, not the total amount you and your husband or wife pay.

Some of our partner lenders will evaluate borrowers who attended any Title IV eligible school. If you cannot find your educational institution, but believe it is a Title IV eligible school, please select “Other – school not listed” and list your institution in the newly exposed field. You can view a list of Title IV eligible schools here.

The purpose of prequalification is to give you an idea of whether refinancing your student loans is the right decision for you, and to provide you with an estimate of the rates you may be able to receive from our partner lenders. You may prequalify because you satisfied certain creditworthiness criteria provided to us by our partner lenders. However, there is no guarantee that the rates you prequalify for are the rates you will ultimately receive, as the lenders will need more information about your personal and financial background in order to extend an offer. Lenders may decide not to extend you credit if they determine that you no longer meet the criteria used to prequalify you, or based on any other applicable criteria related to creditworthiness that was not previously provide to Credible. Lenders also reserve the right to change or withdraw prequalified rates at any time.

Your prequalified rates are subject to change. The rates you receive are based on certain creditworthiness criteria provided by our partner lenders that you met at the time you requested prequalified rates. Those criteria and your ability to meet them may change on an ongoing basis, and lenders also reserve the right to change or withdraw prequalified rates at any time.

If you did not prequalify for any of our lenders’ products, you may still be able to request an offer from them, which will result in a “hard” inquiry. Please read our FAQ below to better understand the impact of multiple “hard” inquiries on your credit score. Please also be sure to carefully read the results page, as you may be asked to include a qualified co-signer to proceed.

Requesting offers

On your dashboard, click the orange “Get this offer” button next to the loan product you would like to proceed with. From there, you’ll be taken into a more detailed form that will provide the lender with all of the information they require to make an underwriting decision and consider you for an offer.

Credible will notify you of your offers by email, phone, or text.

No. You are not accepting any loan offer by submitting your Credible profile. After receiving an offer from a lender, you can then work with a specific lender to accept an offer and complete the final steps of the refinancing process.

Our partner lenders refinance both federal and private student loans. As of February 2016, lenders offer repayment terms from 5-25 years and rates below 3% (including autopay and loyalty discounts). You can find out more about our partner lenders by visiting our Lender Profiles page.

Receiving and accepting offers

No. There is no obligation to accept any offer you receive. We recommend that you seek financial advice and evaluate any offer to ensure that you make a decision that’s right for your own individual circumstances.

On your Offer Dashboard, you will be able to review details of any offers you receive from our partner lenders. If you decide an offer is right for you, you can click through to the lender’s site from your Offer Dashboard to complete the process directly with the lender. Please note that occasionally, when lenders are new to the site, the exact flow of this final step may vary. If you have any questions, feel free to email us at support@credible.com.

There are certain benefits and protections for federal loans that may not transfer to private loans, including deferment, forbearance, and certain federal repayment and forgiveness programs. However, there are a number of lenders that offer similar benefits as part of the terms of their loans. You should be careful to read each lender’s disclosures, think about what benefits you value before refinancing, and seek appropriate and qualified advice. For more information on federal loan benefits, visit studentaid.ed.gov.

The first step is to carefully review each lender’s response – some lenders may be able to extend offers if you provide additional information or documentation, or if you are willing to resubmit with a co-signer. The lenders will generally indicate to you if any of those options are available, but feel free to contact them directly if you have questions. Additionally, new lenders frequently enter the refinancing market and join the Credible platform – we will regularly check and reach out to you if your profile meets a new lender’s eligibility criteria.

Some lenders that are not yet fully integrated with our platform will show rate ranges. If you wish to pursue an offer with one of these lenders, then simply click “Visit Lender Site” to complete the lender’s process.

Credit considerations

After you complete our initial questions Credible performs a “soft” credit pull. This soft credit pull does not harm your credit score, and will allow us to compare your personal and financial history against criteria provided to us by our multiple partner lenders to provide you with your prequalified rates.

If you decide to proceed with a prequalified rate you receive and request an offer, the lender will likely choose to perform a full inquiry on your credit history to assess your eligibility for that offer.

FICO, the provider of the most commonly used credit scores in the world, considers credit inquiries for the same type of financial product over a typical shopping period (less than 30 days) as “rate shopping” and counts them as a single inquiry against your credit score.

FICO has provided a detailed note on the topic entitled “How do FICO scores consider student loan shopping” and explains the concept and impact of “rate shopping” under Credit Basics – Credit Checks & Inquiries.

Yes. Many of the lenders we partner with will consider borrowers with less than perfect credit. Although we can't guarantee that you will receive offers, having less than perfect credit does not prevent you from completing our initial questions and seeing if there are any lenders whose loans you prequalify for.

My account

You can edit your email address and password from your User Profile page.

You can delete your Credible account from the bottom of your User Profile page.

Your Credible profile data will be removed within 3 business days. We may keep your identifiable information on our backup servers where required by law, or to provide service continuity in the event that our primary servers face service issues.

Co-signer Questions

You may not be required to add a co-signer. However, if you have limited or poor credit history, including a creditworthy co-signer can improve your chances of qualifying for refinancing. You can invite a co-signer while completing your profile, and we'll email them instructions on how to provide their required information.

A co-signer can be a spouse, relative, parent, or any adult that is a US Citizen or Permanent Resident that has an annual income over $24,000. A co-signer is responsible for repaying the loan if you cannot.

No. Co-signers and borrowers cannot view each other’s profile at any point of the process.

Yes. Most of Credible's partner lenders offer the opportunity for a borrower to release their co-signer after 24-36 on-time payments. To confirm whether a specific lender offers co-signer release, we recommend you visit the individual lender's website and review our Lender Profiles.

Most of our partner lenders will allow us to resubmit you for offers with a co-signer. However, some lenders may require you to work directly with them to add a co-signer to try and improve your offers. If you wish to work directly with a single lender to add a co-signer, you may need to reference your login details for that lender which can be accessed from your Offer Dashboard.

Please contact our Client Success Team to learn more about your options to resubmit with a co-signer.

A co-signer is considered a user when completing a profile and submitting an offer request, and is therefore subject to Credible’s Terms of Use.

No. You are not accepting any loan offer by submitting your Credible co-signer profile. After the borrower receives responses from Credible's partner lenders, you would both then work with a specific lender to accept an offer and complete the refinancing process.

About Credible

Credible is the website of Credible Labs Inc., a San Francisco-based technology company. You can find out more about our company by clicking here.

Credible makes the student loan refinancing process simpler and more transparent. We allow borrowers with student loans to get prequalified refinancing rates from multiple different lenders without harming their credit, and then compare them side-by-side. If you see an offer you like, we make it easy to request an offer and complete the rest of the refinancing process.

In pursuit of this goal, Credible’s services are purely administrative. We are not a loan broker, and we do not provide financial advice. For more information, please refer to our Terms of Use.

Our partner lenders typically pay us a commission when borrowers that we refer to them take out a loan. However, there is no cost to you, the borrower, and your rates are unaffected by any fee paid to Credible. There are no origination fees or prepayment penalties when refinancing with our partner lenders.

Contact us

Most questions that aren’t answered here can be answered by reviewing our Terms of Use, Privacy Policy and Security pages.

We’d be happy to hear from you! You can email us at support@credible.com , call us at 866-540-6005, or chat with a member of our Client Success Team directly on the website.

Overview

Credible helps you find the best offer on private loans to finance your education. We allow you to easily submit your information to multiple lenders so that you can compare the offers you receive.

Completing your profile only takes 10 minutes, and it provides us with all of the information needed to request offers from our partner lenders.

After the lenders respond, Credible will invite you to view their responses on your Offer Dashboard. The Dashboard allows you to easily compare offers based on a number of important criteria including total repayment amount, APR, repayment options, and monthly payment. If you receive an offer that you would like to proceed with, you then complete the final steps of the process directly with the lender.

You must be currently enrolled in a U.S. educational program at least half-time. If you are younger than 18 years of age, you must also include a co-signer. At this time, borrowers currently enrolled in a degree or other educational program outside of the United States are not eligible to use our service.

Yes. International students are eligible to use our service and request offers from our partner lenders. However, they must apply with a creditworthy co-signer who is either a US citizen or permanent resident.

Credible allows students to request offers and compare options on private student loans. We ourselves are not a lender, and we are not in any way involved in the federal student aid process.

Federal student loans follow guidelines set by the U.S. Department of Education, and typically have lower interest rates and more generous repayment options than private loans. Eligibility for federal loans is determined by completing the Free Application for Federal Student Assistance (FAFSA).

However, federal loans have borrowing limits, which may not allow a student to borrow enough to cover the entire cost of education. A number of lenders offer private loans to help cover the remaining cost, and Credible allows you to compare these different private loans side-by-side. You can learn more about federal student loans by visiting https://studentaid.ed.gov/.

You do not need to have completed the FAFSA to use our service. However, we strongly encourage all students to apply for federal aid through the FAFSA, and to explore scholarships and other aid options, before considering a private student loan.

Currently our partner lenders are able to offer loans ranging from a minimum of $1,000 up to a maximum of the certified total cost of attendance as determined by your school.

Nothing! Using our service is completely free.

You can find out more by reading our Terms of Use.

Completing your profile

All information that you provide (including your income and housing expenses) should pertain only to you as an individual, even if you live with your parents. If you include your parent as a co-signer on your offer request, they will list their income information as part of their Credible co-signer profile.

All information that you provide (including your income and housing expenses) should pertain only to you as an individual, even if you are married. For example, for the housing payment, if you pay half of the monthly bill, only include your share, not the total amount you and your husband or wife pay.

Some of our partner lenders will evaluate borrowers that currently attend any Title IV eligible school. If you cannot find your educational institution on our form, but believe it is a Title IV eligible school, please select “Other – school not listed” and list your institution in the newly exposed field. You can view a list of Title IV eligible schools here.

Credible will notify you of your offers by email, phone, or text. We will only reach out once we have received responses from all potential lenders.

No. Lenders have their own processes for evaluating your profile and extending offers. Each lender will independently decide if you qualify for an offer.

No. You are not accepting any loan offer by submitting your Credible profile. After receiving responses from lenders via your Offer Dashboard, you can then work with a specific lender to accept an offer and complete the process.

Our partner lenders offer private student loans for undergraduate, graduate, and other educational programs. As of February 2016, lenders offer repayment terms from 5-20 years and rates below 3% (including autopay and loyalty discounts). You can find out more about our partner lenders by visiting our Lender Profiles page.

Receiving and accepting offers

No. There is no obligation to accept any offer you receive. We recommend that you seek financial advice and evaluate any offer to ensure that you make a decision that’s right for your own individual circumstances.

On your Offer Dashboard, you will be able to review details of any offers you receive from our partner lenders. If you decide an offer is right for you, you can click through to the lender’s site from your Offer Dashboard to complete the process directly with the lender. Please note that occasionally, when lenders are new to the site, the exact flow of this final step may vary. If you have any questions, feel free to email us at support@credible.com.

The lenders we partner with offer loans with several different repayment plans while you are enrolled in school full time:

  • Immediate Payment: Full payments begin shortly after the loan is disbursed.
  • Interest Only: Only make interest payments while you are in school.
  • Flat In-School Payment: Make a flat payment of both interest and principal, lower than a full payment, while you are in school.
  • Full Deferral: Payment is deferred until after you graduate, typically for a period of six months.

Before you proceed with an offer, be sure to check the repayment options associated with it and ensure that you are able to commit to it. Regardless of the plan you choose, it is important to note that making payments while you are in school can help reduce your overall lifetime payment on your loan.

The first step is to carefully review each lender’s response – some lenders may be able to extend offers if you provide additional information or documentation, or if you are willing to reapply with a co-signer. The lenders will generally indicate to you if any of those options are available, but feel free to contact them directly if you have questions.

If you completed the process without a co-signer and did not receive any offers, you should consider adding a credit-worthy co-signer to improve your chances of qualifying for a loan.

No. Credible will only present your offers to you once we have received responses from all potential lenders.

Some lenders that are not yet fully integrated with our platform will show rate ranges. If you wish to pursue an offer with one of these lenders, then simply click “Visit Lender Site” to complete the lender’s process.

Credit considerations

Credible does not pull your credit at any time as part of our service of helping you compare offers for private student. However, a lender may choose to pull your credit to assess your eligibility for an offer, depending on both its terms of use and eligibility criteria. This may be reflected as an “inquiry” on your credit report.

However, as part of our student loan refinancing service, Credible does conduct soft credit inquiries for borrowers looking to see the rates they could prequalify for with our various partner lenders. Please refer to our “Refinance Student Loans” FAQs for more information.

FICO, the provider of the most commonly used credit scores in the world, considers credit inquiries for the same type of financial product over a typical shopping period (less than 30 days) as “rate shopping” and counts them as a single inquiry against your credit score. Credible submits your offer request to its partner lenders for the same financial product over a period of a few days, and therefore meets the “rate shopping” criteria and should have less of an impact on your credit score than searching beyond 30 days.

FICO has provided a detailed note on the topic entitled “How do FICO scores consider student loan shopping” and explains the concept and impact of “rate shopping” under Credit Basics – Credit Checks & Inquiries.

Our partner lenders will evaluate you based on the strength of your credit history, along with other factors. If you have limited or poor credit history, including a creditworthy co-signer can improve your chances of qualifying for a loan.

My account

You can edit your email address and password from your User Profile page.

You can delete your Credible account from the bottom of your User Profile page.

Your Credible profile data will be removed within 3 business days. We may keep your identifiable information on our backup servers where required by law, or to provide service continuity in the event that our primary servers face service issues.

Co-signer Questions

If you are 18 years of age or older, you do not have to add a co-signer. However, if you have limited or poor credit history, including a creditworthy co-signer can improve your chances of qualifying for a loan.

At the last step of completing your profile, you are given the option to add a co-signer. If you cosigner is present, you can allow them to proceed directly into completing their co-signer profile once you have finished your own. Otherwise, you can have us email them instructions on how to complete their profile at their convenience.

A co-signer can be a spouse, relative, parent, or any adult that is a U.S. Citizen or Permanent Resident Alien and has an annual income over $24,000. A co-signer is responsible for repaying the loan if you cannot.

No. Co-signers and borrowers cannot view each other’s profile at any point of the process.

Yes. Most of Credible's partner lenders offer the opportunity for a borrower to release their co-signer after 24-36 on-time payments. To confirm whether a specific lender offers co-signer release, we recommend you visit that individual lender's website and review our Lender Profiles.

Most of our partner lenders will allow us to resubmit you for offers with a co-signer. However, some lenders may require you to work directly with them to add a co-signer to try and improve your offers. If you wish to work directly with a single lender to add a co-signer, you may need to reference your login details for that lender, which can be accessed from your Offer Dashboard.

Please contact our Client Success Team to learn more about your options to resubmit with a co-signer.

A co-signer is considered a user when completing a profile and submitting an offer request, and is therefore subject to Credible’s Terms of Use.

No. You are not accepting any loan offer by submitting your Credible co-signer profile. After the borrower receives responses from Credible's partner lenders, you would both then work with a specific lender to accept an offer and complete the process.

About Credible

Credible is the website of Credible Labs Inc., a San Francisco-based technology company. You can find out more about our company by clicking here.

Credible makes the process of finding a private student loan simpler and more transparent. We allow current students to submit their information to multiple lenders, and then compare the offers they receive side-by-side.

In pursuit of this goal, Credible’s services are purely administrative. We are not a loan broker, and we do not provide financial advice. For more information, please refer to our Terms of Use.

Our partner lenders typically pay us a commission when borrowers that we refer to them take out a loan. However, there is no cost to you, the borrower, and your rates are unaffected by any fee paid to Credible. There are no origination fees or prepayment penalties for student loans from our partner lenders.

Contact us

Most questions that aren’t answered here can be answered by reviewing our Terms of Use, Privacy Policy and Security pages.

We’d be happy to hear from you! You can email us at support@credible.com , call us at 866-540-6005, or chat with a member of our Client Success Team directly on the website.

Overview

Credible helps you easily compare personal loans options without harming your credit. By completing our brief one-page form, and allowing our partner lenders permission to perform “soft” credit checks to assess your eligibility, we are able to instantly provide you with a dashboard of prequalified rates from multiple lenders to compare side-by-side based on a number of important criteria, including APR and monthly payment.

If you see a personal loan option you would like to proceed with, you are able to complete the final steps of the process by verifying your personal information directly with the lender.

Currently our partner lenders offer loans ranging from a minimum of $500 up to a maximum of $40,000.

We know that there many possible reasons why you might need a personal loan, which is why our partner lenders offer loans for a variety of purposes. Our borrowers commonly seek loans to finance major purchases, consolidate existing debt, renovate their home, or even start a business.

Nothing! Using our service is completely free.

You can find out more by reading our Terms of Use.

My dashboard

No, there is no obligation to proceed with any of the loans you prequalify for. We recommend that you seek financial advice and evaluate all of your options to ensure that you make a decision that’s right for your own individual circumstances.

On your dashboard, you will be able to review details of the prequalified rates you receive from our partner lenders. If you decide one of these options is right for you, you can click through to the lender’s site from your dashboard to complete the process directly with the lender. If you have any questions, feel free to email us at support@credible.com.

Credit considerations

Yes, our partner lenders will take your credit score and credit history into consideration if you request a personal loan through Credible. Our partners frequently offer loans to borrowers with less than perfect credit. However, if you have any especially adverse items in your credit history, you may want to consider improving your credit before seeking a loan.

Once you've completed the Credible profile, our lenders will perform what's known as a "soft" credit check to assess your eligibility as part of their underwriting process. Soft inquiries may be recorded in your credit report, depending on the credit bureau, but they will not affect your credit score in any way.

My account

You can edit your email address and password from your User Profile page.

You can delete your Credible account from the bottom of your User Profile page.

Your Credible profile data will be removed within 3 business days. We may keep your identifiable information on our backup servers where required by law, or to provide service continuity in the event that our primary servers face service issues.

About Credible

Credible is the website of Credible Labs Inc., a San Francisco-based technology company. You can find out more about our company by clicking here.

Our partner lenders typically pay us a commission when borrowers that we refer to them take out a loan. However, there is no cost to you, the borrower, and your rates are unaffected by any fee paid to Credible.

Contact Us

Most questions that aren’t answered here can be answered by reviewing our Terms of Use, Privacy Policy and Security pages.

We’d be happy to hear from you! You can email us at support@credible.com, call us at 866-540-6005, or chat with a member of our Client Success Team directly on the website.

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