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About American Education Services (AES)

American Education Services (AES) was established in 1963 by the Pennsylvania Higher Education Assistance Agency (PHEAA). The organization was originally designed to provide services for The Federal Family Education Loan Program (FFELP). AES is currently a national leader in providing student financial aid services to borrowers across the country. The organization services millions of students and thousands of schools, providing loan guarantees, loan servicing, financial aid processing, outreach, and other student aid programs.

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AES prides itself on being one of the nation’s leading student aid organizations. PHEAA conducts its operations through American Education Services and FedLoan Servicing, which aids the U.S. Department of Education in servicing federal loans. Earnings through the PHEAA are used to support its public service mission and pay its operating costs, including administration of the Pennsylvania State Grant. PHEAA focuses its energy on developing innovative ways to reduce the financial burden of student loans for students, families, schools, and taxpayers.

Product Offerings

AES also acquires many student loans from other financial institutions. Once a loan is acquired by AES, it is eligible for a number of products and services. AES allows borrowers to change the due date of the loan under certain circumstances to help ease the repayment process. AES also supports all federal income-driven plans apart from the Standard Repayment Plan, and offers numerous and flexible methods of payment. Borrowers whose loans are serviced through AES can choose to sign up for Direct Debit, which automatically withdraws the payment from the borrower’s bank account. Borrowers may also choose to pay online through a web browser or smartphone, over the phone, or by mail.

As with all federal loans, AES offers loan forgiveness and discharge options for qualifying borrowers. Teachers who work full-time for five consecutive years at a Title I school or an educational service agency may be eligible for full or partial loan forgiveness. In certain circumstances, such as instances where schools close, false information is given to borrower, or student loans were signed without student authorization, affected borrowers may be eligible for loan forgiveness. Forgiveness is also available across a number of professions including those on total and permanent disability or those who work in qualifying public service fields.


Through the PHEAA, AES takes over existing loans from other financial institutions and attempts to offer borrowers more options and information about their loans. AES’s website contains numerous portals offering information about payment options, deferment, forgiveness, and even special plans for service members. AES operates another website, You Can Deal With It, which offers easy advice on how to deal with common financial situations for college students and recent graduates.


The main benefit of having a loan serviced by American Education Services is the vast reservoir of knowledge the organization offers. AES provides many great resources to help borrowers understand repayments, target loan payments, and suggests methods to avoid defaulting a loan.

Who Should Explore American Education Services?

Borrowers whose loans have converted to AES should immediately visit the AES website to view all of the options and information available. Also, those interested in receiving certain benefits, such as special service member benefits, should visit the AES website for more information.

AES Reviews

Some reviewers of American Education Services are dissatisfied with the billing process, citing poor communication. But, as in any review system, there are many reviews where customers are happily satisfied with AES.

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