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Credible Best Rate Guarantee

Close with a better rate than you prequalify for on Credible and get a $200 gift card. Terms Apply.

Find My Rate

How it Works

Credible wants you to have confidence that you’re receiving access to the lowest interest rate in the market when you refinance your student loans with a lender on the Credible Website.

To demonstrate the confidence we have in the rates on our site, we will pay you $200 (“Best Rate Reward”) if (1) after receiving prequalified options for a student loan refinancing on the Credible Website; (2) you receive an offer with a Better Rate (defined below) from a lender that is not on the Credible Website; and (3) you refinance your student loans with that lender at a lower rate (APR) with a “Similar Loan Offer” (defined below), all subject to the Credible Best Rate Guarantee Terms and Conditions set forth below.

Important Highlights

These are a few important details to know, but make sure to read the full Terms and Conditions below to ensure you understand and follow the requirements of this Promotion.

The Better Rate must be received and submitted to Credible within 10 days after receiving prequalified rates on Credible;


The Better Rate must be from a lender that is not on the Credible Website (for a list of lenders participating on the Credible Website click here); 


The Better Rate must be for an offer of credit that is based on the same information submitted on the Credible Website and for a Similar Loan Offer;


After closing with the lender that offered you the Better Rate, you will have 7 days to submit to Credible proof of closing and funding of the loan; and


The Better Rate will be compared against your prequalified rates on Credible with autopay considered where available.


How To Make Claim

Read the Claims Process that is contained in Section 5 of the Best Rate Guarantee Terms and Conditions below. Then, take a moment to fill out our Best Rate Guarantee claim form. Once submitted, we’ll begin processing your claim.

Fill Out Form


Reach out to our dedicated Best Rate Guarantee support team at 

[email protected]


Credible Best Rate Guarantee Terms and Conditions


The following terms and conditions (“Terms”) relate to the Credible Labs Inc.’s (“Credible”) “Best Rate Guarantee” promotion (the “Promotion”). By participating in the Promotion, you (“you” or Participant”) represent and warrant that you have read and agree to these Terms, as well as Credible’s Terms of Use and Privacy Policy. Capitalized terms, unless defined herein, shall take their meaning from the Terms of Use and Privacy Policy. Credible reserves the right to modify or amend the Promotion at any time without prior notice. If we amend these Terms, we will post the modification on the “Credible Website” (at, which Terms are effective upon posting. Continued participation in the Promotion after any amendment will constitute consent to such Terms. Claims will be processed in accordance with the Terms in effect on the date a Claim is made.


1. Eligibility Period

The Promotion commences on June 8, 2018 until otherwise discontinued or amended by Credible (“Eligibility Period”). 

2. Eligible Participant

In order to be eligible for the Promotion (an “Eligible Participant”) you must:

i. Meet Credible’s eligibility requirements to use the Credible Service as set forth in Credible’s Terms of Use and you must comply with Credible’s Terms of Use and Privacy Policy;

ii. Receive your prequalified rate options on the Credible Website prior to commencing your application for a student loan refinancing with a lender that is the subject of your Claim (defined below);

iii. Produce evidence of a Better Rate (defined below) for a Similar Loan Offer (defined below) in accordance with the “Claims Process” (defined below) specified in these Terms;

iv. Receive, and submit to Credible, the Better Rate for a Similar Loan Type no more than 10 days after you received your prequalified student loan refinancing rates on the Credible Website (“10 Day Period”);

v. Submit the same information to Credible to receive the prequalified student loan refinancing options as you did the lender that is the subject of the Claim (defined below). Examples of the information that must be the same are as follows (this is not an all-inclusive list): loan amount, personal details, income, use of a co-signer (and that co-signer being the same co-signer and using the same information). You will be required to submit evidence that the information for the requests were the same upon request by Credible.  

vii. Be the primary borrower. Meaning, in cases of co-signed loan requests, only the primary borrower is eligible for the Best Rate Reward.


3. Similar Loan Offer

A “Similar Loan Offer” is (i) a student loan refinance offer from a lender not participating on the Credible Website at the time you requested prequalified rates for a student loan refinancing on the Credible Website (“Other Lender”); (ii) for which you have received an offer of credit (i.e. your hard credit has been pulled) during the Eligibility Period (“Offer”); and (iii) and the Offer consisted of a better APR (“Better Rate”) with the Same Term, Same Rate Type and Same Repayment Type.

The measure of comparison for a Better Rate shall be a loan rate’s APR compared to the lowest prequalified student loan refinancing option presented to you on the Credible Website. ACH/autopay discounts will be considered as part of the comparison. Loyalty discounts will not be considered.

The loan must be for:

a. The same loan term (i.e., number of years) as the comparable loan product that you were pre-qualified for on the Credible Website (“Same Term”);

b. The same rate type (fixed, variable, other) as the pre-qualified option you received on the Credible Website (“Rate Type”); and

c. The same repayment rate type (full repayment vs gradual/interest only) as the pre-qualified option you received on the Credible Website (“Repayment Type”).


4. Excluded Offers

i. One-time or special promotional Offers; and

ii. Offers which are not available to the general public


5. Claims Process

To Claim your Best Rate Reward you must: 

Submit the Claim Form within ten (10) days of receiving your prequalified options for a student loan refinancing from one or more lenders on the Credible Website (setting forth that you meet the eligibility requirements herein; and

Email [email protected] proof of the funding of your student loan refinancing within seven (7) days of the date the loan funding.

Upon review of the Claim and the determination that you have met all eligibility requirements, Credible will contact you to arrange payment of your Best Rate Reward.


6. Communications about the Promotion

All communications relating to the guarantee claim must be made in writing to: 

[email protected]


7. All Decisions are Final

Credible reserves the right to request additional information to confirm your eligibility and the veracity of all Claims and you agree to provide such information as a condition of participation in the Promotion. All decisions regarding eligibility and any other determination of issues relating to the Promotion are at the sole and absolute determination of Credible, which are final and binding.


8. Relationship

Your participation in the Promotion is solely as an independent contractor. Neither you nor Credible intend to establish an employment relationship and you are not entitled to any benefits.


9. Severability

If any provision in these Terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and shall not affect the validity of and enforceability of the remaining provisions.


10. Termination

Credible reserves the right to modify, suspend, or terminate the Promotion or a Participant’s ability to participate in the Promotion at any time and for any reason, without prior notice.