Terms of Use
Last Updated: February 2, 2023
SKIP TO
Use of Credible's ServiceChange to ServiceCommunication ConsentElectronic Communication ConsentUser Content and Intellectual PropertyPrivacy and SecurityIndemnityLimitation of LiabilityLegal DisputesGeneralTHIS AGREEMENT CONTAINS:
A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS (SECTION 10);
A CONSENT TO RECEIVE ALL LEGALLY REQUIRED COMMUNICATIONS AND DISCLOSURES FROM US ELECTRONICALLY (SECTION 4); AND
A CONSENT TO RECEIVE AUTOMATED TELEPHONE CALLS AND SMS MESSAGES AND RECORDING OF CALLS (SECTION 3)
THE INSERTS TITLED “WHAT DOES THIS MEAN” ARE NOT PART OF THE CONTRACT, THEY ARE NOTES TO BETTER HELP YOU UNDERSTAND SOME OF THE LEGAL TERMS IN THE CONTRACT.
1.1 Eligibility
What does this mean?
These Terms of Service are a legally binding contract; in order to use our Service you must be legally capable of entering into this contract.
1.2 Modifications to this Agreement
What does this mean?
If there are changes to this Agreement, the date the changes are made will be posted at the top of the page and the posting date is the Effective Date of the revised Agreement. But, if there are significant changes, we will give you 30 days’ notice before the changes become effective.
1.3 Your Consent to Collect and Transmit Your Requests and Information
What does this mean?
In order for us to provide the Service to you, when you provide us information we will share that information with Providers to enable certain functionality on the Site or through the Service.
There are some instances when your request is being sent over as an application for credit (e.g., after you “Select” a Lender and submit a request for an offer of credit with the Provider).
1.4 Your Accounts and Account Information from Third-parties Integrated with our Service
1.5 Credit Inquiries (“Pulling Your Credit”)
What does this mean?
Soft Credit Inquiries: When you use our Service you are consenting to a soft credit pull of your credit report. For example, a soft credit inquiry is used to assess your credit profile so that a determination can be made if you qualify for prequalified rates. Soft credit inquiries do not affect your credit score.
The below section describes some ways we may use that information from your credit report.
Hard Credit Inquiries: Credible does not conduct hard credit inquiries, except with respect to the Mortgage vertical. Additionally, for the mortgage vertical and all other verticals, Providers do perform hard credit inquiries. For example, when you submit an application for credit with a Provider, the Provider or its agents may perform a hard credit inquiry; hard credit inquiries may affect your credit score (typically, a hard credit inquiry may have up to an 8 point impact on your credit score, but in some instances it may be more).
1.6 Prequalified Rates
1.7 Federal Aid
1.8 No Recommendations or Professional Advice
What does this mean?
We are not providing you any advice or recommendations about any specific product or service.
Instead, what we do is try to provide you as much information about the products or services based on the information you provide us or authorize us to go out and get (e.g., your answers to questions, a soft credit pull, preferences you have identified, etc.) so that you can compare your options side-by-side to make the right choices for yourself.
We encourage you to seek advice from a financial professional or other professional who may have more information about your specific financial needs and circumstances.
1.9 Credible Accounts
What does this mean?
In order to use certain functionality of the Service, you must register for an account on our Site. The information you input must be truthful, accurate and complete at all times. If it is not, neither us nor the Provider can verify your identity or display to you products, services and content specific to you. You are only allowed one account, you need to keep it secure; do not share it with others.
When using our Service you may be required to establish an account (“Account”). You agree to the following requirements pertaining to the Account:
What does this mean?
We can terminate the Service, aspects of the Service or your use of the Service at any time.
There are certain rules that you must follow when using the Service; some examples of what is prohibited are provided in this section.
What does this mean?
3.1 Consent to receive telephone calls, SMS messages and other messages
3.2 Opt-out or Unsubscribe
3.3 Sharing your phone number with Providers
3.4 The phone numbers you provide
3.5 Charges from your telephone provider
3.6 Call Recording and Monitoring
Electronic Communications Delivery Policy (E-SIGN Policy)
What does this mean?
Since we are an Internet-based company, in order to use our Service you must agree to receive all important information from us and our Providers electronically (by us posting it on our Site or us or our Providers sending you an e-mail), instead of receiving paper copies in the mail.
The information in this section lets you know what technology you need to be able to view, save and/or print the Communications we send you, and that by using the Service you are agreeing that you have these technological capabilities. This section also lets you know that you must keep your contact information up-to-date.
You also have the right to opt-out of receiving Communications from us and our Providers electronically, but if you do you may not be able to use our Service.
4.1 Electronic Delivery of Communications
4.2 Hardware and Software Requirements
4.3 Additional Mobile Technology Requirements
4.4 How to Withdraw Your Consent
4.5 Updating your contact information
What does this mean?
We want you to provide feedback about the Site, Providers, products and services. In order to display, share and otherwise make that information you share with us useful, you grant us the rights to “Use” that information, including, editing it, reproducing it, displaying it, etc. (5.1).
We also want to make sure the platform is safe and useful to others, and therefore you must agree to certain rules about the content you provide (5.2; 5.3). If you violate these rules, there are certain ramifications (5.4; 5.5).
All of your ideas are appreciated (with a sincere thank you in advance, but not with monetary compensation or other type of compensation) (5.6).
We also have limits on what you can do with the information that is on our Site (5.8). But, if you believe we, or someone else, is violating your rights in any specific content, we do have a way you can request that we take that information off our Site (5.9).
5.1 You grant us a license to the content you post
5.2 Your representations and warranties about the User Content
5.3 You agree that you will not do any of the following:
5.4 Your obligations if you violate (or someone accuses you of violating) their rights with respect to the content you provide.
5.5 Monitoring, editing or removing your User Content
5.6 No compensation for your ideas, content, suggestions, submissions etc.
5.7 Responses to your User Content
5.8 Our Proprietary Rights
5.9 DMCA Notice
What does this mean?
When you use our Service you agree to our Privacy Policy; please read it carefully so you know how we collect, use, share, and secure your information.
What does this mean?
We have set forth the rules for using the Service, including your responsibilities and obligations in this Terms of Service and the Privacy Policy. If you violate any of these terms and you get into legal trouble for them, or it results in legal trouble for us, you are legally responsible for any of the ramifications, not us.
8.1 ASSUMPTION OF RISK:
8.2 SERVICE AVAILABILITY:
8.3 NO GUARANTEE OF ACCURACY OR RELIABILITY:
8.4 INFORMATIONAL PURPOSES ONLY; NO RECOMMENDATIONS OR ADVICE:
8.5 NO WARRANTIES REGARDING PROVIDERS OR OTHER THIRD PARTIES:
8.6 WE ASSUME NO LIABILITY FOR THE RELATIONSHIP AND INTERACTIONS BETWEEN YOU AND A PROVIDER OR OTHER THIRD PARTY:
What does this mean?
This Sections lays out how all disputes are required to be handled between you and us (e.g., notice, costs, etc.).
You agree to arbitrate any all disputes you may have (or, if the dispute qualifies, in small claims court on a non-class action basis); there is an opt-out procedure (9.7).
You waive your right to a trial by jury.
You can only bring an individual action against us, not a class action.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND CREDIBLE HAVE AGAINST EACH OTHER ARE RESOLVED.
You and Credible agree that any claim or dispute at law or equity that has arisen, or may arise, between you and Credible that relates in any way to or arises out of this or previous versions of the Agreement, your use of or access to the Service, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.
9.1 Dispute resolution
Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.
The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
9.2 Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND CREDIBLE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AND CREDIBLE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
9.3 Arbitration Procedures
9.4 Costs of Arbitration
9.5 Severability
9.6 Waiver of Jury Trial and Class Action
YOU AND WE AGREE THAT, BY ENTERING INTO THIS AGREEMENT, THE PARTIES ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND WE ACKNOWLEDGE THAT ARBITRATION WILL LIMIT OUR LEGAL RIGHTS, INCLUDING THE RIGHT TO PARTICIPATE IN A CLASS ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO CONDUCT FULL DISCOVERY, AND THE RIGHT TO APPEAL (EXCEPT AS PERMITTED IN PARAGRAPH (e) OR UNDER THE FEDERAL ARBITRATION ACT).
9.7 Opt-Out Procedure
IF YOU ARE A NEW CREDIBLE USER, YOU CAN CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE ("OPT-OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME (I.E., YOU ACCEPT THE USER AGREEMENT WHEN YOU USE THE CREDIBLE WEBSITE, WWW.CREDIBLE.COM). YOU MUST MAIL THE OPT-OUT NOTICE TO CREDIBLE INC., ATTN: LEGAL AND COMPLIANCE DEPARTMENT, RE: OPT-OUT NOTICE, 115 SANSOME STREET, SUITE 600, SAN FRANCISCO, CA 94104.
9.8 Future Amendments to the Agreement to Arbitrate
9.9 Judicial Forum for Legal Disputes
10.1 Monitoring of Our Services and Disclosure for Administrative and Legal Reasons:
10.2 Assignment.
10.3 Entire Agreement.
10.4 Severability.
10.5 No Waiver.
10.6 Headings.
10.7 Survival.
10.8 No Agency or Joint Venture.
10.9 Provider and Other Third-Party Terms.
10.10 Contact.
Contact Us
Have questions? We’re here to help.